Yes. Each link uses a long code that no one can guess, and it plays through a secure page on your own store, so only people you send it to can watch the packing video.
Why stores install it
Stores are ending fake empty box claims
right now
Every store owner knows the pain. A customer gets their order, then says the box was empty or an item was missing. Without proof you refund and lose money. Parcel Proof Video gives you clear video proof for every order, so you are always covered.
How It Works
Three easy steps that fit how you already pack orders
01. Pick the order
Open Parcel Proof Video in your Shopify admin
Choose the order you are packing right from your admin. No new software to learn and nothing extra to install for your team.
02. Record as you pack
Film the items going into the box
Record the packing video in your browser or from your phone as you seal the parcel. Show every item before the box closes, then upload and attach it to the order.
03. Share the proof
Send a private link with a clear watermark
The video saves to the order with a private link and a watermark that shows your store name, the order number, and the date and time. Send it to any customer to settle a claim.
Features
Everything you need to prove what
you shipped
Order proof video, watermarks, private links and automatic order tagging,
all inside Shopify.
Video proof on every order
A packing video is saved to each order so you have a record of exactly what you shipped.
Works inside Shopify admin
Record a packing video with your webcam right in Shopify admin. No install
needed.
Optional phone app
Run a busy warehouse from the phone app so any packer can record and upload
proof.
Watermark on every video
Every video is automatically watermarked with your store name, order number, and date to help verify every shipment.
Private link for customers
Each order gets a secure private link you can send to any customer during a
dispute.
Many videos per order
Shipping in several boxes? Record one
video per box and they all show on one
page.
Automatic order tagging
Orders that already have proof are tagged, so you can spot covered orders at a glance.
Videos auto delete
Videos delete on their own after a number of days you choose, up to 45 days.
HD and Full HD quality
Record clear 720p HD proof on Free and Pro, and 1080p Full HD on Scale.
Claim
“The box arrived empty when I opened it.”
Claim
“An item from my order was missing.”
Proof
You play the watermarked packing video and settle it in seconds.
Who it is for
If you ship it, you can prove it
Parcel Proof Video is a great fit for Shopify stores that sell on cash on delivery, deal with a lot of returns, or simply want to build more trust with buyers. Give every order a video record and stop guessing on refunds.
Get your customized solution today. Consult free.
Parcel Proof Video is a great fit for Shopify stores that sell on cash on delivery, deal with a lot of returns, or simply want to build more trust with buyers. Give every order a video record and stop guessing on refunds.