Support & retention

Complaint Guru

4.2 from 4 reviews

Complaint Guru adds a dedicated complaint page to your store. Customers submit and track their complaints, and your team tracks, prioritizes and resolves each issue in real time. Customers get updates as their complaint moves forward, which builds trust and keeps them coming back.

Install on Shopify Earn with Complaint Guru

Complaints boardLive

New2

C-218

Wrong size delivered

High

C-219

Late delivery

Medium

In progress1

C-214

Item damaged

High

Resolved2

C-209

Refund request

Low

C-207

Missing invoice

Low

Customers track every complaint on yourstore.com/complaints

Customer notifiedC-209 resolved

Features

What Complaint Guru does for your store

Dedicated complaint page

A page on your store where customers submit complaints.

Complaint tracking

Customers can check the status of their complaint.

Prioritize issues

Sort and handle the most urgent complaints first.

Status updates

Customers are told when their complaint moves forward.

One dashboard

Every complaint in one place for your team.

Better reputation

Fast answers turn unhappy buyers into loyal ones.

How it works

Up and running in three steps

1
Install from the App Store
Add Complaint Guru to your store from the Shopify App Store in a few clicks.
2
Set it up your way
Add the complaint page to your store and set your categories.
3
Let it run
Every complaint is tracked until it is resolved.

Who it's for

Built for stores like yours

Stores with growing support volume
Brands that want fewer bad reviews
Teams managing complaints in spreadsheets

Works with

Shopify Admin

FAQ

Questions about Complaint Guru

See it on the App Store Complaint Guru privacy policy

How do I install Complaint Guru?

Open Complaint Guru on the Shopify App Store, click Install and approve the permissions. Setup takes a few minutes and our team can help if you get stuck.

Which countries does it work in?

Complaint Guru works for Shopify stores worldwide.

Can H3 customize the app for my store?

Yes. H3 builds custom Shopify apps and integrations. Tell us what you need and we will send you a quote.

Can I earn by recommending Complaint Guru?

Yes. Join our affiliate program and earn a recurring commission while the merchants you refer stay subscribed.

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