Order confirmation
KYC | Know Your Customer
- 4.7 from 21 reviews
Know Your Customer looks at each buyer's history so you can reduce returns. It tracks returns, works out each customer's return ratio and automatically tags customers who return often. On Shopify Plus, it can hide cash on delivery at checkout for customers with a pattern of returns.
- 12
- Orders
- 5
- Returns
- 42%
- Return ratio
Checkout · payment options
Card payment
Cash on deliveryHidden for this buyer
Features
What KYC does for your store
Return history
See how often each customer returns orders.
Return ratio
A return ratio is worked out for every customer.
Automatic risk tags
Customers above your return threshold are tagged for review.
COD control (Shopify Plus)
Hide cash on delivery for repeat returners at checkout.
Your own thresholds
Decide when a customer counts as risky.
Protect your margins
Make fulfilment decisions with the full picture.
How it works
Up and running in three steps
- 1
Install from the App Store
Add KYC to your store from the Shopify App Store in a few clicks.
- 2
Set it up your way
Set the return threshold that marks a customer as risky.
- 3
Let it run
Risky buyers are flagged before you ship.
Who it's for
Built for stores like yours
- Stores with high cash on delivery returns
- Shopify Plus brands controlling COD
- Teams reviewing orders before dispatch
Works with
FAQ
Questions about KYC
How do I install KYC?
Open KYC on the Shopify App Store, click Install and approve the permissions. Setup takes a few minutes and our team can help if you get stuck.
Do I need Shopify Plus?
No. Return tracking and tagging work on every plan. Hiding COD at checkout needs Shopify Plus.
Which countries does it work in?
KYC works for Shopify stores worldwide.
Can H3 customize the app for my store?
Yes. H3 builds custom Shopify apps and integrations. Tell us what you need and we will send you a quote.
Can I earn by recommending KYC?
Yes. Join our affiliate program and earn a recurring commission while the merchants you refer stay subscribed.
Affiliate program
Earn with KYC
Recommend KYC to Shopify merchants and earn a recurring commission every month while they stay subscribed.
- Recurring monthly commission, not a one-time payout
- Promote KYC or any of our other apps
- For agencies, consultants, creators and communities
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