Cloud Call · Cloud business phone
Answer every call. Know every call.
Business numbers, a phone menu, queues, recordings and reports in one place. Your team takes calls in the Cloud Call Dialer. No hardware.
- No hardware to buy
- Pay as you go
- From 2 people to 100 seats
Cloud Call Dialer
AvailableIncoming · SalesConnected
0300 •••• 829
Returning customer · 3 orders
Last order
#2041
Status
Shipped
Value
Rs 4,850
How a call flows
From ring to report, handled.
Click any step.
Customer calls
IVR menu
Queue
Agent answers
Recorded
Reported
01 · A customer dials your business number.
02 · They hear your menu and press 1 for Sales or 2 for Support.
03 · They wait in line for the right team. Someone always picks up.
04 · The agent answers in the Cloud Call Dialer and sees who is calling.
05 · The call is recorded, turned into text and summed up in a few lines.
06 · It shows up in reports: wait time, talk time, outcome.
The portal
See your calls as they happen.
Today's calls, answered and missed, call volume by day and your remaining balance at a glance.
What you get
All of it, in one place.
Business phone numbers
Numbers your customers dial, routed to an IVR, a queue, voicemail or a person.
Visual IVR builder
Drag-and-drop call flows with menus and time-of-day routing. No coding.
Queues and ring groups
Callers wait in line for the right team, and someone always picks up.
Outbound campaigns
Preview, progressive, ACD and AI agent campaigns with dispositions and callbacks.
Call recording
Record calls, play back or download, and keep them in your own cloud storage.
Live monitoring
Listen, whisper to the agent or join the call. Wallboards for the floor.
AI voice agents
AI agents with their own voice and knowledge in call flows and campaigns.
Transcripts and AI summaries
Turn recordings into text and short summaries you can review in seconds.
Reports and call insights
Volume, agent productivity, peak hours, missed calls and top call reasons.
Safe transfers and failover
Unanswered transfers ring back, and calls can fail over to a mobile number.
Do-Not-Call protection
Numbers that opted out are never dialled, by campaigns or by hand.
Secure by default
Two-factor login, roles, single sessions, audit log and separate company data.
Who it is for
Two people or a hundred.
Small and medium businesses
A proper business number, IVR, ring groups, voicemail and recordings instead of one shared mobile.
Call centers and support teams
Queues, campaigns, live supervision, wallboards and detailed reports without an on-site PBX.
Ecommerce stores
Agents see the caller's details and recent Shopify orders on every call.
Sales teams
Campaign dialers, click-to-call from the CRM, callbacks, notes and tags.
Resellers, ISPs and telecom partners
A white-label portal with your brand, domain, customers and pricing.
Developers and SaaS products
REST API, webhooks, a "Call us" web button and an embeddable agent dialer.
Connect it
Calls next to your customer data.
Shopify
Caller's recent orders on screen
Zoho CRM
Two-way sync, click-to-call
HubSpot
Calls on the contact timeline
Texnity
Calls posted into the WhatsApp chat
Zapier and n8n
Call events by webhook
Google Cloud
Recordings in your own storage
REST API
Contacts, campaigns, call records
"Call us" button
Visitors call from the browser
Sell Cloud Call under your own brand
A white-label portal with your brand, domain, customers and pricing.
Do I need to buy any hardware?
No. Agents use the Cloud Call Dialer in the browser or the Windows desktop app. IP desk phones are optional.
Can I keep working from home or on the move?
Yes. Log in to the Cloud Call Dialer from any browser or the Windows app and take calls on your business number.
Can I record calls?
Yes. Recording can be switched on for internal and/or external calls, and you choose how long recordings are kept.
Can supervisors listen to live calls?
Yes. Supervisors can listen silently, whisper to the agent, or join the call.
Does it work with Shopify or my CRM?
Yes. Shopify, Zoho and HubSpot are built in, and webhooks plus a REST API connect anything else.
How is billing done?
From a prepaid balance with monthly invoices. You can top up online by card or arrange payment with your account manager.
Can I resell Cloud Call?
Yes. The reseller portal lets you sell Cloud Call under your own brand, domain and pricing.
Talk to our team
Get your business number live.
- A demo of the Dialer and portal
- Your phone menu and teams planned with you
- Help connecting Shopify or your CRM