Voice & Messaging

WhatsApp Business API, cloud calling and SMS for business

Calls are still how most customers prefer to reach a business. Reach thousands in minutes, answer every call and see what happened on each one.

Request a demo Explore the services

14 voice services
Urdu and English
Set up for you

Incoming call

+92 300 ••• 4512 · Business line

00:12

IVR menu

1Order statusAI voice agent
2SalesRouted to your team
3SupportTicket created

COD confirmation call

Press 1 to confirm order #3381

Confirmed

Branded SMS

YOURBRAND: Your order #3381 is confirmed.

Delivered

Call recordingWhatsApp via Texnity

Our voice services

Pick one. Or put several together.

01 · Reach customers

One recorded message, thousands of phones ringing.

Bulk Voice Calls (Robo Calls)

Campaigns to thousands of numbers at once
Pre-recorded audio or text-to-speech
Scheduling for the right time of day
A report showing who answered and who did not

Great for: Payment reminders, announcements, promotions, event invitations and emergency alerts.

Payment reminder

Running

Dialed4,820

Answered3,610

Not answered1,210

02 · Reach customers

Confirm the order before it leaves the warehouse.

Order Confirmation Calls

Calls triggered by a new order
Confirm, cancel or reschedule with one key press
Results sent back to your store or system
Fewer failed deliveries and returns

Great for: Online stores, cash-on-delivery businesses and courier companies.

New order

#1043 · Cash on delivery

"Press 1 to confirm, 2 to cancel"

Customer pressed 1 · Confirmed

Result sent back to your store

03 · Reach customers

Verification codes that arrive as a phone call.

Voice OTP

Codes spoken clearly in Urdu or English
A backup when SMS fails
Simple integration with your website or app
Delivery status for every attempt

Great for: Online stores, fintech apps, account recovery and transaction approval.

Verification call

"Your code is"

4829

Spoken in Urdu or English

04 · Reach customers

Your customer gives a missed call. You do the rest.

Missed Call Service

A dedicated number for campaigns
Automatic callback, SMS or IVR after the missed call
A list of everyone who responded
Easy sign-ups without forms or apps

Great for: Surveys, product registration, contests, lead collection and customers who prefer not to spend credit.

Give a missed call

0300 1234567

Free for the caller

Missed call received

Callback with offer

SMS sent

Signed up

05 · Answer every call

A phone menu that works like a receptionist who never takes a break.

IVR (Interactive Voice Response)

Menus designed around your business, in Urdu, English or both
Smart routing to the right team or agent
Self-service such as order status or appointment confirmation
Different greetings for office hours and after hours

Great for: Support lines, clinics, schools, delivery companies and any business that gets repeat questions.

"Thanks for calling. Please choose…"

1Sales

2Support

3Order status

0Talk to a person

06 · Answer every call

Never lose a lead because nobody picked up.

Auto Callback and Smart Retry

Automatic callback for missed inbound calls
Retry rules you control
Fewer lost leads and higher answer rates
Less manual dialing for agents

Great for: Sales teams, collections, appointment follow-ups and delivery confirmations.

10:02 · No answer

10:17 · Retry 1 · No answer

10:47 · Retry 2

Connected to Sarah (Sales)

07 · Answer every call

When nobody can answer, the message still gets through.

Voicemail

Custom greetings per number or department
Messages in your email or dashboard
Voicemail for agents and the whole team
Full message history

Great for: Small offices, after-hours support and teams often out in the field.

0:24

After hours · Support line

Sent to support@yourcompany.com

08 · Answer every call

Turn website visitors into phone conversations.

Click-to-Call and Web-to-Call

A call button for any page
Calls that connect from the browser
Instant callback option
Every web call logged like any other call

Great for: Online stores, service businesses, property websites and ad landing pages.

yourcompany.com

Connected · 00:08Call us

09 · Run your team

A full call center, running from the cloud.

Cloud Call Center

Inbound and outbound calling
Auto dialer that connects answered calls to free agents
Automatic call distribution and CTI screen pops
Live monitoring, agent status and reports

Great for: Support departments, sales, collections and growing teams that want to start small and scale.

Live3 in queue

Sarah

On call

James

On call

Emma

Available

Noah

Wrap-up

Customer details pop up when a call connects

10 · Run your team

A proper business phone system without the wiring.

Virtual PBX

One main number with extensions
Call forwarding, hold music and ring groups
Desk phones, computers or mobiles
Easy changes without a technician

Great for: Offices with several departments, remote teams and companies replacing an old phone system.

Main number · 021 111 222 333

Ext. 101

Sales

Ext. 102

Support

Ext. 103

Accounts

Forwarding · hold music · ring groups · working hours

11 · Run your team

Remember exactly what was said.

Call Recording

Automatic recording of inbound and outbound calls
Search by date, number or agent
Secure storage and easy playback
Training material from real conversations

Great for: Support, sales and collections teams, and any business that needs a record of what was agreed.

Search by date, number or agent

Agent Sarah

Today 11:42

4:18

Agent James

Today 10:05

2:51

Agent Emma

Yesterday

6:07

12 · Run your team

See what is happening, not what you guess is happening.

Call Reports and Live Analytics

Live view of calls and agents
Call history with times, durations and outcomes
Reports on campaigns, missed calls and busy hours
Data you can export and share

Great for: Managers improving service levels and owners who want clear numbers.

1,284

Calls

94%

Answered

0:18

Avg wait

Example numbers · busy hours

13 · Connect and protect

Two people can talk. Neither sees the other's real number.

Number Masking

Privacy for both callers
Temporary numbers tied to an order or session
Call records for disputes and quality checks
Protection for drivers, agents and customers

Great for: Delivery and ride services, marketplaces, real estate, home services and any platform that connects two parties.

Rider

0301 ••• 221

Virtual number

0321 555 0100

Customer

0333 ••• 908

14 · Connect and protect

Connect calling to the tools you already use.

CRM Integration and API

Connections to popular CRMs and store platforms
An API for calls, OTPs and campaigns
Call data saved against the right customer
Automations that remove repetitive work

Great for: Businesses running on a CRM, Shopify stores and software teams building their own products.

POST /api/calls
{
  "to": "+92 300 1234567",
  "type": "otp",
  "code": "4829"
}

Call saved to the customer in your CRM

How it works

We set it up. You start calling.

Tell us what you need
A quick call or message is enough to understand your goal.
We set it up
Your numbers, menus, campaigns and agents are configured for you.
You start calling
Go live, watch the reports and ask us to adjust anything.

Can I use just one service?

Yes. Start with the one you need, for example IVR or robo calls, and add more as you grow.

Do you set everything up?

Yes. We configure your numbers, menus, campaigns and agents, then you go live and we adjust anything you need.

Do I need to buy phone hardware?

No. Everything runs in the cloud. Your team can take calls on a computer, a mobile or a desk phone.

Does this work outside Pakistan?

Some calling services are for Pakistan numbers. Tell us where your customers are and we will tell you what fits.

Talk to our team

Ready to make your calls work harder?

Tell us what your business needs and we will suggest the right mix of voice services. Start with one, add more as you grow.

info@h3techs.com WhatsApp +92 21 3838 1016