Survey Splash (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for customer feedback, including our website, mobile apps, and any associated services (collectively, the “Service”).

By using Survey Splash, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Merchant Information

• Name, email address, phone number, company name

• Business details (e.g., store branches, categories)

• Billing and subscription information

b. Customer Feedback Data

• Responses to survey questions (ratings, comments, suggestions)

• Customer name, email, phone number (if provided)

• Time and date of submission, location/branch data

c. Usage & Device Information

• IP address, browser type, device type

• Pages visited and actions taken on our platform

• Cookies and analytics data

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service

• Help merchants understand customer feedback

• Improve user experience and platform features

• Send transactional emails or alerts (e.g., report summaries)

• Provide customer support

• Comply with legal obligations

3. How We Share Your Information

We do not sell personal data. We may share information with:

• Service Providers: We use trusted third parties to help operate and improve our service (e.g., hosting, analytics, email services).

• Merchants: Customer responses are shared with the businesses being reviewed.

• Legal Requirements: If required by law or in response to valid legal processes.

4. Data Retention

We retain information as long as needed to fulfill the purposes in this Privacy Policy unless a longer retention period is required or permitted by law.

5. Your Choices

• Opt-Out: Customers may opt out of providing personal data in feedback forms.

• Access or Delete: You can request access to or deletion of your personal data by contacting us at info@h3techs.com.

6. Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Survey Splash is not intended for children under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with a new effective date. Continued use of the Service after changes means you accept the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

H3 Technologies
Email: info@h3techs.com