ODM Privacy Policy

ODM Mobile App Privacy Policy

Thank you for using the Order Delivery Management (ODM) mobile app, developed by H3 Technologies. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile app.

1. Information We Collect

We collect different types of information to provide you with a better experience and improve our services. This includes:

• Personal Information: When you create an account or use the app, we may collect personal details such as your name, email address, phone number, and payment information.
• Order Information: We collect data related to order deliveries, including delivery addresses, order statuses, and payment details.
• Location Data: If you allow us, we may collect your device’s location to enable location-based services such as assigning orders to riders in your area.
• Device Information: Information about the device you use to access the app, including the device model, operating system, and unique device identifiers.
• Log Data: We automatically collect certain information when you interact with the app, such as IP addresses, browser type, and usage patterns.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide and improve the services offered through the ODM mobile app.
• To assign delivery orders to riders and track delivery progress.
• To send notifications related to your orders, such as order status updates.
• To facilitate payment processing and reconciliation.
• To improve customer support and resolve issues.
• To monitor user activities, ensure compliance with our terms, and prevent fraud.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: We may engage third-party service providers to assist in app functionality, such as payment processors, messaging platforms, or delivery tracking services.
• Riders: Personal and order information may be shared with riders assigned to deliver your orders.
• Legal Authorities: We may disclose your information when required by law or if we believe that such action is necessary to comply with legal obligations or protect the safety and integrity of our users and app.

4. Data Security

We are committed to protecting your personal information. We implement a variety of security measures, including encryption and secure server practices, to maintain the safety of your data. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Your Choices

You have certain rights regarding the information we collect and how it’s used:

• Access and Updates: You can access and update your personal information through your account settings in the app.
• Opt-Out: You can opt out of receiving certain communications by adjusting your notification preferences in the app.
• Location Services: You may disable location-based services at any time by modifying your device’s settings.

6. Children’s Privacy

Our app is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete the information as soon as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected in the updated Privacy Policy with a new effective date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

H3 Technologies

Email: info@h3techs.com
Phone: +92 21 3838 1016