Support & retention
Cloud Call
- New on the App Store
Cloud Call matches every incoming and outgoing call to a Shopify customer by phone number. The moment the phone rings, your team sees the caller's name, email, order count, total spent and latest orders, so nobody has to ask "what's your order number?". After each call, a CSAT tag and feedback note can be added to the customer.
Matched to a Shopify customer
- 7
- Orders
- PKR 38,400
- Total spent
- 2 yrs
- Customer
Latest orders
- #1042PKR 4,850Shipped
- #0987PKR 12,300Delivered
- #0911PKR 6,150Delivered
Features
What Cloud Call does for your store
Caller matched to customer
Every call is matched to a Shopify customer in real time.
Customer details on screen
Name, email, order count and total spent appear instantly.
Latest orders
Recent orders show up during the call.
CSAT after each call
A CSAT tag and feedback note are added automatically.
Works with Cloud Call
Built for Cloud Call, PABX and VoIP calling.
Shorter calls
Your team has the answer before the customer asks.
How it works
Up and running in three steps
- 1
Install from the App Store
Add Cloud Call to your store from the Shopify App Store in a few clicks.
- 2
Set it up your way
Connect your Cloud Call account to your Shopify store.
- 3
Let it run
Every call starts with the customer's full order history.
Who it's for
Built for stores like yours
- Stores with a phone support team
- Brands using Cloud Call
- Teams that confirm or follow up orders by phone
Works with
FAQ
Questions about Cloud Call
How do I install Cloud Call?
Open Cloud Call on the Shopify App Store, click Install and approve the permissions. Setup takes a few minutes and our team can help if you get stuck.
Which countries does it work in?
Cloud Call works for Shopify stores worldwide.
Can H3 customize the app for my store?
Yes. H3 builds custom Shopify apps and integrations. Tell us what you need and we will send you a quote.
Can I earn by recommending Cloud Call?
Yes. Join our affiliate program and earn a recurring commission while the merchants you refer stay subscribed.
Affiliate program
Earn with Cloud Call
Recommend Cloud Call to Shopify merchants and earn a recurring commission every month while they stay subscribed.
- Recurring monthly commission, not a one-time payout
- Promote Cloud Call or any of our other apps
- For agencies, consultants, creators and communities
More Shopify apps from H3
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Need a custom Shopify app?
We have built 25+ Shopify apps of our own. Tell us what your store needs and we will build it for you.