Case study · Footwear & accessories
Faster, smoother order confirmation for ALDO
KYC checks and automated robo call order confirmation, which made a slow manual order confirmation process quick and smooth.
Project journey
ALDO- Look at the COD problem
- Check buyers with KYC
- Confirm orders by robo call
- Connect it to the store
- Keep it smooth
Order confirmation, which used to be a hassle, is now quick and smooth.
- Client
- ALDO
- Industry
- Footwear & accessories
- Platform
- Shopify
- What we did
- KYC customer checks, Robo call order confirmation, Systems integration
The challenge
What needed to change
Like most stores in Pakistan, ALDO receives many cash-on-delivery orders. Confirming each order by hand was slow, and risky orders were hard to spot before shipping.
Step by step
How we did it
The path from the first conversation to a setup that runs every day.
Step 01
Step 01
Look at the COD problem
Most orders were cash on delivery. Confirming each one by hand was slow, and risky buyers were hard to spot before shipping.
Step 02
Step 02
Check buyers with KYC
We set up KYC checks that flag risky buyers and control which checkout options they see.
Step 03
Step 03
Confirm orders by robo call
Each new order gets an automated call. The customer presses a key to confirm or cancel.
Step 04
Step 04
Connect it to the store
Results are saved on the order in Shopify, so confirmed orders move ahead without anyone chasing them.
Step 05
Step 05
Keep it smooth
We stay on hand for support, and ALDO left us a 5-star review on our Shopify Partner profile.
What we built
The solution
- 1
KYC checks that flag risky buyers and control which checkout options they see.
- 2
Automated robo calls that ask customers to confirm their order with one key press.
- 3
Integration with the store, so confirmed orders move ahead without manual work.
The result
- Order confirmation, which used to be a hassle, is now quick and smooth.
- A 5-star review on H3's Shopify Partner Directory profile.
"They have great services with KYC and Robocall confirmation on top of the list. It has greatly helped in our order confirmation which used to be a hassle before but with H3, it's been quite smooth."
H3 apps used in this project
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