Case study · Mobile accessories

Confirming every COD order automatically for RONIN, before it ships

An automated WhatsApp confirmation flow verifies every cash-on-delivery order the moment it is placed and follows up on its own when a call goes unanswered.

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Project journey

RONIN

Connect Shopify
Confirm on order placed
Follow up automatically
Sync back to Shopify
Keep customers updated

Only confirmed orders leave the warehouse.

Client: RONIN
Industry: Mobile accessories
Platform: Shopify
What we did: COD order confirmation, Order flows, Shopify order tagging, Shipping updates

Results

What changed

+38%
More delivered orders: 96%
Orders auto-confirmed: 5x
Faster confirmations: -42%
Return-to-origin rate

Read the full story on texnity.com

The challenge

What needed to change

RONIN called every new cash-on-delivery order by hand, but most customers did not pick up an unknown number. Unconfirmed orders shipped anyway, refused parcels doubled courier charges, and orders sat waiting for confirmation for a day or more.

COD order confirmationOrder flowsShopify order taggingShipping updates

Step by step

How we did it

The path from the first conversation to a setup that runs every day.

Step 01
Step 01
Connect Shopify
Texnity was connected directly to RONIN's Shopify store.
Step 02
Step 02
Confirm on order placed
A WhatsApp template with the order and Confirm / Cancel buttons goes out within seconds.
Step 03
Step 03
Follow up automatically
If the call is not answered, a WhatsApp follow-up is sent with no agent involved.
Step 04
Step 04
Sync back to Shopify
Confirmed orders are tagged and pushed into the dispatch queue.
Step 05
Step 05
Keep customers updated
Shipping and delivery updates continue on the same thread.

What we built

The solution

1
A WhatsApp confirmation with Confirm / Cancel buttons within seconds of every Shopify order.
2
An automatic WhatsApp follow-up when the confirmation call goes unanswered.
3
Confirmed replies tag the order in Shopify and push it to dispatch.
4
Shipping and delivery updates on the same WhatsApp thread.

The result

Only confirmed orders leave the warehouse.
Lower delivery cost per order and same-day dispatch.
Staff stopped dialling and now handle real customer conversations.

"Texnity has made our order confirmation process much smarter and more reliable! We set up an Order Confirmation Flow, and it works perfectly: if a customer doesn't respond on the first call, an automated WhatsApp message is sent."

RONIN, Shopify mobile accessories brand