Case study · Fashion marketplace

Four years of order notifications and a custom Shopify app for LAAM

For over four years we have supported LAAM with order notifications to their customers, and built a Shopify app tailored to their business.

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Project journey

LAAM

Understand the order flow
Plan the messages
Build the Shopify app
Automate the notifications
Support and improve

A working partnership of more than four years.

Client: LAAM
Industry: Fashion marketplace
Platform: Shopify
Working together: 4+ years

The challenge

What needed to change

LAAM is a fashion marketplace with a high number of daily orders. Customers expect to hear about their order at every step, and the team needed tools that fit the way their marketplace works, not a one-size-fits-all app.

Custom Shopify appOrder notificationsOngoing support

Step by step

How we did it

The path from the first conversation to a setup that runs every day.

Step 01
Step 01
Understand the order flow
We looked at how an order moves through LAAM's marketplace, from checkout to delivery, and where customers were left waiting for news.
Step 02
Step 02
Plan the messages
Together we decided which updates matter at each stage, what they should say and when they should go out.
Step 03
Step 03
Build the Shopify app
We built a Shopify app around LAAM's own workflow instead of forcing it into an off-the-shelf tool.
Step 04
Step 04
Automate the notifications
Order updates now go out on their own as each order moves forward, with no manual work from the team.
Step 05
Step 05
Support and improve
For more than four years we have kept it running and added improvements as LAAM grew.

What we built

The solution

1
Automated order notifications that keep customers updated from order to delivery.
2
A Shopify app built around LAAM's own workflows.
3
Ongoing support and improvements as the business grows.

The result